“If
I had asked people what they wanted, they would have said faster
horses.”
This
quote has been commonly attributed to Henry Ford, but he never really
said it. Regardless, this brings to light a handicap of social media.
Businesses
left and right are following the public into the realm of social
media hoping to hit the mother lode. One of the aims of businesses in
being present in social media is to get immediate feedback and a more
personal interaction with their market. However, should they believe
all the signals they get from these platforms?